What If My Order Hasn't Arrived?

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	What If My Order Hasn't Arrived?

Article If your staring out your window, wondering where your Planet 13 Online order is, check this out:

1. Did you get a "Your Order is Shipping" email yet?
- No? Then that means your order is still processing! Once your order is queued for shipment, you'll get a shipment email notification! Also note, make sure you check your SPAM folders in case our innocent little email is in there!
- Yes Continue to the next step...

2. Have you allowed the appropriate delivery time-frame to elapse?
- No? All our shipping notifications give you the date/s when your order is going to ship, as well as an approximate delivery time-frame. Remember, if you're in a regional area, an area where mail delivery is less frequent, or outside Australia - we ask you allow a little leeway for your postie to deliver your order.
- Yes Continue to the next step...

3. Have you checked your local Post Office?
- No? Sometimes the postie can squeeze your order into your mailbox, or leave it in a secure area if you requested to do so (BTW - we don't recommend you do this as we can't help if it goes missing!) ; otherwise, they'll hike your order back to the Post Office as the safer option. And sometimes Posties can forget to leave a card, or your card might get blown away in a tornado, so you'll need to check with your local Post Office to see if it's there (cuz it probably is!) !
- Yes Continue to the next step...

4. Well, looks like we're gonna have to track that sucker down!
If you've done all the above steps, please contact us by Submitting A Ticket, ensuring you include your Order ID# and that you've completed all the above steps. Well then track your order down, give you an update, and make sure you're a happy camper!

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08 Jan 2010 3:44 PM